We want our customers to be satisfied with what they buy from pakphysio.com. If something is wrong with your order, this page explains how returns and refunds work.
1. Return Period
You can ask to return a product within 7 days of receiving it. After 7 days, we cannot accept the return.
2. When You Can Return a Product
You can return a product if:
- It arrived damaged or broken
- It is not the product you ordered
- It has a manufacturing fault
- A part or accessory is missing from the box
3. When You Cannot Return a Product
We cannot accept returns in these cases:
- The product has been used, washed, or changed in any way
- The product was damaged after delivery because of wrong use
- The original box, tags, or packing are missing
- Items that touch the skin or are used for hygiene, such as support belts, braces, and pads, once the seal or packing has been opened (unless they arrived damaged or faulty)
- You changed your mind after using the product
- The request was made after the 7-day period
4. How to Return a Product
- Send an email to info@pakphysio.com within 7 days of delivery.
- Write your name, order number, and the reason for the return.
- Attach clear photos of the product. If it arrived damaged, also attach a photo of the outer package.
- After reviewing your request, our staff will typically respond to you within two business days.
- If the product is authorized, we will be sent back, and we will tell you’ll be sent back.
Please do not return any products before we have given our approval. We cannot take responsibility for products sent without approval.
5. Pack the Product Properly
Please pack the product safely, in its original box if you still have it. Include all parts, accessories, and the invoice. A badly packed parcel can get damaged on the way back, and this may affect your refund.
6. Damaged or Wrong Items
If your order arrives damaged or wrong, please write to us within 48 hours of delivery with photos. We will fix the problem by sending a replacement or giving you a refund. In this case, we will pay for the return shipping.
7. Return Shipping Cost
- If the return is because of our mistake (wrong, damaged, or faulty item), we will pay the shipping cost.
- If you return the product for any other reason, the shipping cost will be paid by you.
8. Refunds
Once we receive your returned product and check it, we will let you know by email whether your refund is approved.
- If approved, the money will be sent back to the same payment method you used to pay.
- Refunds usually take 7 to 10 working days to show up. Sometimes your bank or payment service may take a little longer.
- If you paid by Cash on Delivery, we will ask for your bank or mobile wallet details to send your refund.
- Delivery charges paid at the time of order are not refunded, unless the return is because of our mistake.
9. Replacements
If you want a replacement instead of a refund, tell us in your email. A replacement depends on whether we have the same product in stock. If we do not, we will offer you a refund.
10. Cancelling an Order
You can cancel your order before it is shipped. Write to us at info@pakphysio.com with your order number. If the order has already been shipped, you will need to follow the return process after it arrives.
11. Late or Missing Refunds
If you have not received your refund after 10 working days, please check your bank account again first. Then contact your bank or payment service, as it can take some time to post. If you still have not received it, write to us at info@pakphysio.com and we will look into it.
12. A Note About Health
Our products are meant to support recovery and wellness. They are not a replacement for medical advice. If you are not sure whether a product is right for you, please talk to your doctor or physiotherapist before buying or using it.
13. Changes to This Policy
We can change our policy time by time. The new policy will be posted on this page when updated.
14. Contact Us
If you have any question about returns or refunds, write to us:
Email: info@pakphysio.com